Privacy Policy

1. Who We Are

Ollie is an AI-powered social anxiety training product built to help users reduce avoidance patterns through precision exposure tasks in real-world settings. In this Privacy Policy, "Ollie," "we," "our," and "us" means the Ollie product team and operators.

2. Information We Collect

• Information you provide: email address, onboarding diagnostic responses, exposure task debrief entries, support requests, and account settings.
• Usage and device information: app events, feature usage, device type, operating system, language, and approximate region.
• Purchase information: subscription status and product identifiers from Apple App Store or Google Play (we do not receive full payment card numbers).
• Technical logs: crash logs, diagnostics, and security logs used to keep Ollie reliable and secure.

3. How We Use Information

• Provide and personalize the core Ollie experience, including tailored exposure task generation and progress tracking.
• Analyze debrief responses to tune task difficulty and improve relevance to your specific triggers over time.
• Operate subscriptions, troubleshoot issues, and provide customer support.
• Improve product quality, performance, safety, and accessibility.
• Send transactional messages such as account, policy, and important service updates.
• Send optional product updates or marketing messages where permitted by law and your settings.

4. Legal Bases (Where Applicable)

Depending on your region, we process personal data under one or more legal bases: your consent, performance of a contract (to provide Ollie), legitimate interests (such as product security and improvement), and compliance with legal obligations.

5. How We Share Information

We do not sell your personal data, and Ollie does not include social feeds or public profiles. We may share data with:

• Infrastructure and database providers that host Ollie services.
• Analytics, crash reporting, and communication tools that help us operate and improve Ollie.
• Payment and subscription platforms (Apple and Google) to verify and manage purchases.
• Authorities or legal entities when required by law or to protect rights, safety, and security.

6. Data Retention

We keep personal data only as long as needed for the purposes in this policy, including legal, accounting, and safety obligations. You may request deletion of your data at any time by contacting us at olliesupport@gmail.com.

7. Your Privacy Choices and Rights

• Access, update, or delete your data by contacting support.
• Opt out of non-essential marketing communications through unsubscribe options.
• Manage app permissions (notifications, etc.) in your device settings.
• Request a copy of your data where required by law.

8. Security

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is guaranteed to be 100% secure, but we continuously improve our protections.

9. Privacy-First Product Design

Ollie is designed so users can practice without public exposure. Your onboarding and debrief information is used to personalize your private in-app experience, not to power social features.

10. Children's Privacy

Ollie is not directed to children under 13 (or the minimum age required by your jurisdiction). If we learn that personal data from a child was collected without appropriate authorization, we will delete it.

11. Mental Health & Safety Notice

Ollie is a self-guided wellness and behavior tool. It is not therapy, not a medical device, and not crisis care. If you are in danger or crisis, contact local emergency services immediately.

12. International Users

Your data may be processed in countries other than your own. Where required, we apply safeguards to protect international data transfers in line with applicable law.

13. Changes to This Policy

We may update this Privacy Policy over time. Material changes will be communicated through the app, website, or email where appropriate.

14. Contact Us

For privacy questions, requests, or concerns, contact us at olliesupport@gmail.com.